Frequently Asked Questions


What is The Cat House?

The Cat House is a magical place where cat lovers can come shop for fun, cute, silly cat themed merchandise. T-shirts, mugs, cat plushies, and so much more! But let’s be honest, you were asking what the cat lounge is about lol. The Cat Lounge is where visitors pay admission to interact with adoptable cats! ADOPTABLE! Meaning if you fall in love with one, you could potentially take them home! But also, no pressure. If you want to come play with some cats for stress relief, a fun date activity, or maybe you’re curious about cats but never pet one before. Whatever the reason, the Cat Lounge is a zero pressure environment to hang with some kitties.

The Cat Lounge Rules & Etiquette

  1. gentle hands with the cafe cats

  2. quiet voices during your visit please

  3. Please supervise children

  4. Please be mindful of when your time is ending

  5. do not pick up the cats, let them come to you

  6. The Cat House has a zero tolerance policy for anyone causing distress to the Cafe Cats. This person will be asked to leave, no refunds.

Is there anything that I should know before heading over?

~Currently the Cat Lounge can accommodate 10 visitors each hour. or to TCH staff’s judgement

~Must be 15 years old or older to visit the cat lounge alone

~Each child has to be supervised by their adult. 2 children per adult allowed. Children are not allowed to pick up the cafe cats. ask an employee or volunteer for help interacting

~all cat lounge visitors must sign a waiver & liability form before entering

~THE last cat lounge visit ends at 6pm!!

Best times to visit with the Cafe Cats?

Now this isn’t an exact science but I would say come 10am-1pm for playful cats. The cafe cats seem to get a boost of energy right before closing time as well (around 4pm-6pm)

Mid afternoon seems to be nap-time for most of the cafe cats. 2-4 seems like optimal cat cuddles time!

What are your hours?

We are open Tuesday-Sunday 10-7pm

closed on Mondays

Remember, cat lounge visits start at the beginning of every hour and ends when full!

The last cat lounge visit is at 6pm.

Please text or check The cat house’s social media to see if we are closed due to any holidays or emergencies.

Where are ya’ll located?

344 E Irving park rd in Roselle, IL 60172. The Cat House is located between fire burrito and Dini’s ice cream shop

Can I make a reservation for the cat lounge??

Yes! reservations can be made on this website. click on “book a cat lounge visit”. The reservation options are available 2 weeks out at a time. We still accept walk ins when there is space available.

Why shoes off/socks only for visits??

We have a lot of young Cafe cats in the lounge and they meet about 80 visitors everyday. Taking shoes off is something we ask visitors to do as a way for them to help keep the kitties healthy and safe. If you forget to bring socks, no worries! We sell grippy socks for $2 :)

The exception to this policy are volunteers coming to help clean, and any visitors with a medical condition that requires shoes to stay on

Thank you for your cooperation and support

I found a stray cat, can I bring it here?

The Cat House partners with Heartland Animal Shelter. Please reach out to them for resources on surrendering the kitty. Please contact heartland animial shelter here.

But aren’t you a rescue?

The cat house is more of a foster home for kitties until they get adopted! All cafe cats come from heartland animal shelter and all the adoption fees/donations goes back to them!

Do you need volunteers at the cat house?

Yes! The cat house is seeking responsible, cat loving, dependable volunteers to help out with Cat housekeeping, adoptions, and cat taxi drivers! the first step would be to apply on the Heartland animal shelter’s website here.

My cat doesn’t like this new food, can I donate to the Cafe Cats?

Yes! the cafe cats eat wet food twice daily and dry food is available for them to graze throughout the day. Since The Cat House partners with heartland animal shelter, anything that the cafe cats can’t eat/use will go to Heartland’s main location for the other kitties there to enjoy :)

We also have an amazon wish list if you’re feeling generous :) please visit our wish list here.

Can I bring my cat to the store to visit?

Short answer, no. If your cats are anything like mine, they run when they see the carrier out! Let alone going to a store with a bunch of stranger cats would probably lowkey traumatize them! And then you’d have to feed them a churu tube to beg for their forgiveness.

But seriously, leave your kitty at home where they are cozy and come with your human friends or family instead to the cat lounge for some cat lovin’.

(But your cat(s) will probably judge you when you come home smelling like other cats lol)

I don’t know how to pet a cat but I want to come to the cat lounge!

As long as you are curious and have an open heart, you are welcome to the cat lounge! We will give you a quick rundown of how to pet a cat and how to read their body language. But a quick tip is put your hand out, if the cat sniffs or leans into your hand, great! Continue petting for a few seconds then pause to reassess if the kitty wants more lovin’. If not, it’s okay, we have other cat friends that would love your attention :)